How do I return an item?
90 Day Return Policy
You may return any product, unless listed below, within 90 days for a full refund (less shipping) provided you (1) return it unopened in new, saleable condition & in the original packaging and (2) include a copy of your invoice or sales receipt. Items that are damaged or abused, missing parts or accessories, or etched or otherwise personalized may not be returned. Assembled cages, and shears, thinners or blades that have been sharpened, as well as muzzles that have been used, may not be returned. Opened CDs & DVDs may be exchanged for identical products but cannot be returned for a refund. A 25% restocking fee may be applied, at our sole discretion, if all return criteria have not been met. You may ship any approved item for return at your expense or we will be glad to accept it when delivering another order. Defective products must be returned or exchanged within 30 days and are subject to manufacturers’ warranties and policies as listed below. We reserve the right to refuse any return.
Wet Goods Money Back Guarantee
If you are dissatisfied with any brand of any shampoo, conditioner, dip or liquid ear cleaner we sell, you may return the balance of the opened container within 30 days of purchase for a full refund or exchange (not including shipping). Guarantee does not apply to colognes. Please include a copy of your invoice or sales receipt.